Although many providers follow a similar policy to the airlines, 2 standard bags and 2 carry-ons per passenger, every transportation provider will have different policy concerning luggage. You will need to check with your transportation provider in order to find out what kind of restrictions or fees may apply including over-sized luggage, surfboards, pets, etc.
If you need to cancel your reservation please refer to your email confirmation and then click on the cancellation link provided in order to cancel. Remember that you may still be subject to your transportation provider’s cancellation policy.
I have small children. Do they need car seats and if so do you provide them? Please be sure to check with your transportation provider to see what laws apply in the area you are traveling to. You may need to bring your own child safety seats, but this varies from provider to provider so make sure to ask prior to your trip.
If you have an existing reservation please allow up to 3-5 business days for refunds to process. If you want to inquire about your refund please click below.
If you have an existing reservation and need assistance we are happy to help you. For current reservations please contact us by clicking below.
If you did not receive a confirmation email containing the information you entered on your reservation try checking the spam folder in your email to ensure that your confirmation email was not auto-filtered to that folder. You can also add AirportShuttles.com to your “allowed” senders list.
You will find some brief instructions in your confirmation email about where to connect with your driver at the airport. If you have any questions we recommend contacting your transportation provider directly using the contact information, which is also included in your confirmation email.
If your flight has been delayed many providers will monitor your flight status but this can vary from company to company so make sure that you know your transportation provider’s policy in advance and contact them directly.
If you think you left something behind in the vehicle please contact your transportation provider using the contact information included in your confirmation email.
If you need to modify your reservation please contact your transportation provider directly. You can find their contact information within your confirmation email.
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