My Shuttle Trips

Cancel or modify bookings

Cancel or Modify Your Reservation

Refund timelines, cancellation policies and processes

If you need to cancel or modify a reservation you will need to contact the transportation provider directly either by the phone numbers or their email address listed on your email confirmation. You can also log into your Customer Account to make your requests. Refunds for rides are processed within the normal timeframe, 3-5 business days from the cancellation request. Once that has happened, your bank or payment service ultimately determines when the funds will be sent to your account. You will get the refund back on your original method(s) of payment. You will get a 100% refund if you cancel your reservation before your provider's cancellation policy deadline.

 

You can find your provider's contact information under the "Provider Information" on your email confirmation. In addition, you can cancel your reservation online by clicking the CLICK HERE link in your email confirmation or when you log into your Customer Account. The following examples is what it will look like in your email confirmation:

CANCELLATIONS: Please note that all reservations must be cancelled via the cancellation link inside your email confirmation or can be cancelled by logging into your account. Email or phone cancellations will not be accepted. You can cancel up to 24 hours before your flight ARRIVAL/DEPARTURE time and to get a full refund. To cancel your reservation, please CLICK HERE.

 

Modifying and updating rides

Have a change of plans? We are here to help. Most changes can be made online or you can contact your provider from your email confirmation by phone or through our messenger system.

 

You can find your provider's contact information under the "Provider Information" on your email confirmation. In addition, you can modify your reservation online by clicking the CLICK HERE link in your email confirmation or when you log into your Customer Account. Please note that if the location or vehicle changes on the reservation then it cannot be modified but must be cancelled and rebooked with the correct information. The following examples is what it will look like in your email confirmation:

MODIFICATIONS: If you need to modify your reservation or require assistance, please use the provider contact or customer service information provided below or CLICK HERE.

 

 

If you have any issues with reaching the provider please contact us at contact@airportshuttles.com but we will have to reach your transportation provider for answers as well so you may find it quicker to contact them directly if you have not done so.