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I'm having problems
with my secure (SSL) connections. What can I do? If you
are running Windows 98, you may need to update a certificate file on your PC.
Please visit http://www.verisign.com/support/site/rootDoc.html
and click the link for client root replacement. go
to top How can I be
sure that my credit card information is secure?
We have the utmost respect for your privacy and security. We never divulge any
information in our fully encrypted database account to anyone without your consent.
Once you enter the reservations system to book a reservation, you are automatically
taken into a secure booking engine that guarantees a safe and smooth transaction.
We are very confident about the Internet security provided by Netscape's Secure
Sockets Layer protocol (SSL). The security features built into Netscape Navigator,
Internet Explorer, and AOL, protect your Internet communications with: server
authentication, privacy using encryption, and data integrity. go
to top Who can I contact
for help with the system?
You can make changes to a reservation through
our View | Modify | Cancel.
Also, if you need to contact someone concerning a reservation or
just need help, you can can email
us.
go to top
How do I know my reservation is confirmed?
We will send you a confirmation email
after you complete your reservation. This email will include the dates of your
reservation and the price. You may also confirm your reservation online by accessing
View. go
to top How do I make
changes to my reservations? (dates, names, vehicles)*
To make changes to your existing reservation, access Modify
and follow the prompts. If you wish to make a complete date change (eg: February
15 for 1 night to February 25 for 1 night) cancel your reservation completely
and rebook. go
to top How do I subscribe
to the Hot Deals Travel Newsletter?
Subscribing is easy!
Just Enter Your Email on the newsletter
signup form
Enjoy the wealth of travel information provided by this free publication. go
to top How do I reserve
my vehicle for transportation?
The
reservation process we have established is very simple. After you have entered
the dates you would like to stay, you will need to click the "Search Discount
Rates" button in order to see what vehicles are available on your dates and their
rates. You may either click the "Book Now" button to begin the reservation process
or review vehicle descriptions by clicking "Show Description". After selecting
your desired vehicle you will be taken to a "Secure Reservation Request" form.
There you will need to review the "Reservation Information" and fill in the blanks
on the "Customer Information". The last part of the "Customer Information" section
will ask you to enter your credit card information or choose to call or fax in
the information. By paying with a credit card over our SECURE form, your reservation
is booked immediately. If you choose to call or fax the information, the reservation
will not be confirmed until we have received the credit card numbers. go
to top What about the special
discounts? We negotiate contracts with thousands of individual
vehicles in advance and guaranteed availability. As a result, we are able
to get great rates and we can offer great prices to consumers. go
to top What should
I do if I have a question about a past reservation? (cancels, credits, etc.)
To look up a past date reservation, access Reservation
History and follow the prompts. go
to top How do I make
a reservation for someone else?
To
complete a reservation for someone else, simply type in his or her name instead
of yours for guest name. Use the billing address for the credit card you are using
as the address. go
to top How do I cancel
the reservations I have made?
To cancel
a reservation, access View | Modify | Cancel,
and follow the prompts. go
to top How do I change
vehicles?
To
change vehicles, access View | Modify | Cancel.
Cancel your original reservation and rebook at the desired transportation. go
to top Which credit
cards are accepted?
Visa, MasterCard,
American Express, Diners Club and Discover. go
to top
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