Privacy Policy
This privacy statement covers the site
www.airportshuttles.com. Your privacy it important to us. We want to make
your experience on the Internet enjoyable and to foster your trust
in eCommerce as a whole. Because we want to demonstrate our commitment
to our users privacy, we have agreed to disclose our information practices.
This Privacy policy is an integral part of
our website and the services offered to you and cannot, in any way,
be separated from the User Agreement or from the membership, usage
or transaction process. If you do not agree to our privacy policy
in whole, you must not use our website.
1. What information do we collect online about you
and how do we use it?
2. What personally identifiable information third
parties collect through the Web site.
3. What organization collects the information.
4. How we use the information.
5. With whom we may share user information.
6. What choices are available to users regarding collection,
use and distribution of the information.
7. What types of security procedures are in place
to protect the loss, misuse or alteration of information under our
control.
8. How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this
statement, they should contact airportshuttles.com customer service
by email at customercare@airportshuttles.com.
Information Collected Online About You
Information that you provide us.
Member Registration
When you become a airportshuttles.com member
you provide your name, address, telephone number, fax number, email
address, a unique login name, password, and password validation.
This information is collected on the registration form for several
reasons including: (1) personal identification; (2) to complete
transportation reservations; (3) to allow us to contact you for
customer service, if necessary; (4) to customize the content of
our site to meet your specific needs; and (5) to make product improvements
to airportshuttles.com. In addition, your email address is collected
to send you an email message confirming your new member registration
and each reservation you transact online. If you provide a fax number,
you may receive faxes confirming your new member registration and
each reservation that you transact online as well. As a member you
will occasionally receive updates from us about special offers,
new airportshuttles.com services, and other noteworthy news items. However,
you may always decline to receive these email and fax messages.
Please see our Opt Out policy described below.
Member Profile
Members can choose to provide airportshuttles.com
with travel preferences, credit card billing information, and other
personal information. This information is primarily used to assist
members in making reservations quickly without having to type in
the same information repeatedly.
Reservation Orders
When you book a reservation through our
site, we ask you to provide personally identifiable information
by filling out and submitting an online customer profile form if
you are not a airportshuttles.com member already. This information includes
your name, home or work telephone number, fax number, email address,
and your credit card number, expiration date and billing address.
We use this information to process and book your reservation and
to notify you of your reservation status by email or fax. When you
return to the site and if you use your name and provide other key,
personally identifiable information, we use this information to
provide you with access to your reservation information.
We also ask you for personally identifiable information
about other people for whom you are booking reservations. We use
this information only to reserve the transportation and vehicles,
and, if you request it, to send each person an email notification
of the reservation.
Information Use
Cookies
Cookies are small pieces of information
stored on your computer tied to information about you. We use both
session ID cookies and persistent cookies. For the session ID cookie,
once you close the browser, the cookie simply terminates. A persistent
cookie is a small text file stored on your hard drive for an extended
period of time. Persistent cookies can be removed by following the
Web browser help file directions.
airportshuttles.com uses cookies in several ways. We use
cookies to allow you to login without having to type your login
name each time. Instead, only your password is needed to access
the system. We also use cookies to track usage of the Guest path
and to serve advertisements through our advertising networks. Most
Web browsers automatically accept cookies, but if you prefer, you
can edit your browser options to block them in the future. If you
reject the cookie, you may still use our website. The only drawback
to this is that you will be limited in some areas of our website.
Persistent cookies enable us to track and target the interests of
our users to enhance the experience on our website. See Member Profile.
Some of our business partners use cookies on our site
(for example, advertisers). However, we have no access to or control
over these cookies, once we have given permission for them to set
cookies for advertising. This privacy statement covers the use of
cookies by airportshuttles.com only and does not cover the use of cookies
by any advertisers.
Log Files
Like most standard Website servers we
use log files. This includes internet protocol (IP) addresses, browser
type, internet service provider (ISP), referring/exit pages, platform
type, date/time stamp, and number of clicks to analyze trends, administer
the site, track user''s movement in the aggregate, diagnose problems
with our servers and gather broad demographic information for aggregate
use. IP addresses, etc. are not linked to personally identifiable
information. We use a tracking utility called ATG Dynamo that uses
log files to analyze user movement.
Please be aware that we have links on
our site that may collect personally identifiable information about
you. This privacy policy does not cover the information practices
or policies of such websites.
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email
to verify password and username. Established members will occasionally
receive information on products, services, special deals, and a
newsletter. Out of respect for the privacy of our users we present
the option to not receive these types of communications. Please
see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our
newsletter, we ask for contact information such as name and email
address. Out of respect for our users privacy we provide a way to
opt-out of these communications. Please see the Choice and Opt-out
sections.
Service Announcements
On rare occasions it is necessary to
send out a strictly service related announcement. For instance,
if our service is temporarily suspended for maintenance we might
send users an email. Generally, users may not opt-out of these communications,
though they can deactivate their account. However, these communications
are not promotional in nature.
Customer Service
We communicate with users on a regular
basis to provide requested services and in regards to issues relating
to their account we reply via email, fax or phone, in accordance
with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve
user privacy, airportshuttles.com may be required by law to disclose
information you have provided in obtaining our travel products or
services. airportshuttles.com may also disclose information against
someone who poses a threat to airportshuttles.com''s interests (such
as customer fraud) or whose activities could bring harm to others.
Aggregate Information (non-personally
identifiable)
We share aggregated demographic information
with our partners and advertisers. This is not linked to any personally
identifiable information.
Third Party Intermediaries
We use an outside a credit card processing
company and bank check processing company to bill users for goods
and services. These companies do not retain, share, store or use
personally identifiable information for any secondary purposes.
airportshuttles.com is using a third-party service, WebSideStory, to
collect aggregate information about Web site usage. Please see http://www.websidestory.com/privacy/
for information about WebSideStory and their commitment to your
privacy.
Suppliers
We provide information about travel either
reserved or purchased on airportshuttles.com to the suppliers whose
will fulfill your travel reservation. Although airportshuttles.com offers
travel products from transportation suppliers that are reputable
companies, we have not placed limitations on these suppliers from
using or disclosing your information without your permission. Therefore,
we encourage you to review the information privacy practices of
any travel suppliers whose products you purchase on airportshuttles.com.
In addition, these travel suppliers may also contact you as necessary
to obtain additional information about your confirmed reservation.
airportshuttles.com will occasionally share aggregated
information with our service providers. This information does not
contain any personally identifiable information and is used to develop
featured programs and content that will be of interest to our members
and website visitors.
airportshuttles.com may contract a reputable third-party
to facilitate the distribution of survey, promotion, or sweepstakes
programs. Upon completion of these projects, all information is
returned to airportshuttles.com.
Affiliated Websites
If you were referred to airportshuttles.com
from another website, we may personally indentifiable information
about you to the referring website. Although airportshuttles.com believes
that the website companies from which you were referred to us are
reputable companies, we have not placed limitations on the referring
websites companies from using or disclosing your information without
your permission. Therefore, we encourage you to review the information
privacy practices of any website that referred you to airportshuttles.com.
Choice/Opt-out
Our users are given the opportunity to
opt-out of having their information used for purposes not directly
related to our site at the point where we ask for information. For
example, our order form has an opt-out mechanism so users who buy
a product from us, but don''t want any marketing material, can keep
their email address and fax number off of our lists.
Users who no longer wish to receive our newsletter
and promotional communications may opt-out of receiving these communications
by replying to unsubscribe in the subject line in the email or email
us at customercare@airportshuttles.com. We also offer an opt-out mechanism
on the member profile page.
Users of our site are always notified when
their information is being collected by any outside parties. We
do this so our users can make an informed choice as to whether or
not they should proceed with services that require an outside party.
Links
This website contains links to other
sites. Please be aware that we, AirportShuttles.com, are not responsible
for the privacy practices of such other sites. We encourage our
users to be aware when they leave our site and to read the privacy
statements of each and every website that collects personally identifiable
information. This privacy statement applies solely to information
collected by this website.
Surveys & Contests
From time-to-time our site requests information
from users via surveys or contests. Participation in these surveys
or contests is completely voluntary and the user therefore has a
choice whether or not to disclose this information. The requested
information typically includes contact information (such as name
and shipping address), and demographic information (such as zip
code). Contact information will be used to notify the winners and
award prizes. Survey information will be used for purposes of monitoring
or improving the use and satisfaction of this website. Users personally
identifiable information is not shared with third parties unless
we give prior notice and choice. Though we may use an intermediary
to conduct these surveys or contests, they may not use users personally
identifiable information for any secondary purposes.
Security
airportshuttles.com takes every precaution
to protect our user''s information. When users submit sensitive
information via the website, their information is protected both
online and off-line.
When our reservation order form asks users to enter
sensitive information (such as credit card number), that information
is encrypted and is protected with the best encryption software
in the industry - SSL. While on a secure page, such as our order
form, the lock icon on the bottom of web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed
to un-locked, or open, when users are just surfing.
While we use SSL encryption to protect
sensitive information online, we also do everything in our power
to protect user-information off-line. All of our user''s information,
not just the sensitive information mentioned above, is restricted
in our offices. Only employees who need the information to perform
a specific job (for example, our billing clerk or a customer service
representative) are granted access to personally identifiable information.
Furthermore, all employees are kept up-to-date on our security and
privacy practices. Every time new policies are added, our employees
are notified and/or reminded about the importance we place on privacy,
and what they can do to ensure our user''s information is protected.
Finally, the servers that store personally identifiable information
are in a secure environment, in a locked facility.
If users have any questions about the
security at our website, users can send an email to customercare@airportshuttles.com.
Supplementation of Information
In order for this Web site to properly
fulfill its obligation to users it is necessary for us to supplement
the information we receive with information from third party sources.
Correcting/Updating/Deleting/Deactivating
Personal Information
If a user''s personally identifiable
information (such as zip code, phone, email or postal address) changes
or if a user no longer desires our service, we provide a way to
correct, update or delete/deactivate user''s personally identifiable
information. Members can change their personal information on the
member profile page of our website. Members and users can all email
our Customer Support at customercare@airportshuttles.com or by contact
us by telephone or postal mail at the contact information listed
below.
Notification of Changes
If we decide to change our privacy policy,
we will post those changes to this privacy statement, the homepage,
and other places we deem appropriate so our users are always aware
of what information we collect, how we use it, and under what circumstances,
if any, we disclose it. We will use information in accordance with
the privacy policy under which the information was collected.
If, however, we are going to use user''s personally
identifiable information in a manner different from that stated
at the time of collection we will notify users via email. Users
will have a choice as to whether or not we use their information
in this different manner. However, if users have opted out of all
communication with the site, or deleted/deactivated their account,
then they will not be contacted, nor will their personal information
be used in this new manner. In addition, if we make any material
changes in our privacy practices that do not affect user information
already stored in our database, we will post a prominent notice
on our Web site notifying users of the change. In some cases where
we post a notice we will also email users, who have opted to receive
communications from us, notifying them of the changes in our privacy
practices.
Contact Information
If users have any questions or suggestions
regarding our privacy policy, please contact us at:
Email: corp@airportshuttles.com
4901 N.W. 17th Way
Suite 405
Fort Lauderdale, FL 33309
USA
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